Shipping policy
When will my order be shipped?
To provide you with the best prices and unique designs, our products are shipped directly from our international production centre. Please refer to the timeline below for delivery estimates.
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (PST – Pacific Standard Time).
Order Cut-off Time: 10:00 AM (PST). Orders placed after this time will be processed on the next business day.
Estimated delivery time for United States orders:
| Product Category | Processing | Shipping | Total Estimated |
|---|---|---|---|
| Bedding & Home Decor (Bedding sets, Blankets, Rugs…) |
5–7 business days | 9–15 business days | 14–22 business days |
| Apparel & Accessories (Shirts, Hoodies, Hats…) |
4–6 business days | 10–16 business days | 14–22 business days |
PLEASE NOTE:
- All timeframes refer to business days (excluding weekends and US federal holidays).
- Tracking: You can track your parcel in real-time via Yuntrack or USPS once it leaves our production centre.
- Delivery Guarantee: Our maximum delivery window is 22 business days. If you have not received your order after this period, please contact us for a full refund or a free replacement.
- Taxes & Shipping: We offer Free Standard Shipping. Applicable sales taxes are calculated at checkout, and no additional customs fees will be required upon delivery within the US.
How can I track my order?
- Once shipped, you will receive a tracking number via email.
- Track your shipment here: https://www.yuntrack.com/
- For any assistance, contact us at: support@hatasshop.com
I haven’t received my parcel. What should I do?
If your order has not arrived after 22 business days, you are entitled to a full refund or a free reshipment.
Often, parcels are held at the local USPS facility or a delivery attempt was missed. Please check with your local postal carrier before contacting us. For further help, email: support@hatasshop.com.
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